FULFILLMENT FEES & faqs
Please read the following policies carefully. The more we both follow these guidelines, the more successful your fulfillment project is likely to be --- and we want you to be thrilled with your project!
- Kit / Fulfillment
- Custom / Labor
$50, one-time fee includes receiving & storing good, setting up your pack out lanes, prepping your distribution list.
Each project included 7 days before and another 7 days after the pack out. Beyond that, storage fees are as follows:
• $40 per pallet/month
• $10 per shelf/month
• $5 per bin/month
Common Kitting Fees, includes up to 3 small items:
• Standard Kit, Class 1: 5.10
• Midsized Kit, Class 2: $6.30
• Oversized/Personalized Kit, Class 3: $7.50
Additional Kitting Fees, after the first 3 small items:
• $0.25 per small item
• $0.50 per large item
Includes plain master cartons, tape, dunnage, generic void fill.
Varies by destination, weight, dimension, service level, etc.
$2 per processed return, plus carrier shipping fees.
$40/man hour for custom, high labor, “man & materials” pack outs.
WHERE & When DO I SEND MY SUPPLIES & GOODS TO?
Please send items to our facility:
ATTN: Your company & PO #
41601 Eastman Drive
Murrieta, CA 92562
We must receive all relevant shipping supplies, products and inserts, and your distribution list at least 7 full days prior to your ship date. Once we have everything, we’ll assemble a sample shipment, and send you picture for final approvals / changes.
CAN YOU STORE MY EXTRA SUPPLIES & GOODS?
We will hold any extra supplies and goods up to 7 days after your ship date. After that, storage fees may apply. See our rate card / fee schedule for storage rates.
WHAT IS THE CUTOFF TIME TO MAKE CHANGES TO MY ORDER?
We ask that no changes be made to your project during the final 3 days prior to shipping.
HOW DO I SUBMIT MY DROPSHIP LIST?
We cannot ship alcohol to the following states: AK, AL, AR, DE, HI, ND, MS, UT, VT (and Puerto Rico).
WHAT STATES CAN YOU NOT SHIP TO?
Ship / distribution list must be provided in the form of our Ship List Template, which is available on our website, by request, or sent to you when we quote your project.
DO YOU SHIP INTERNATIONALLY?
International shipments involving alcohol may be complicated, as each country has different requirements based on its own location, culture, etc. Furthermore, the rules occasionally change. We do our best to get your packages to their final destination gracefully, but please be prepared for extra follow-up and potential challenges.
WHEN WILL I BE BILLED FOR SHIPPING?
We may require 50% deposit of estimated shipping fees, with balance due at final billing. We send final billing AFTER we are invoiced by the shipping carrier. Customer is solely responsible for all shipping fees, customs fees & duties, and any other related charges (returns/reships, etc) that apply to their specific project. We strongly recommend insurance for packages valued at $100 or more.
WHAT IS YOUR RETURN POLICY?
We are happy to process and document any returns. This involves a formal Open, Record, Sort and Report. At that time, you can provide additional instructions for reships or disposal. Again, customer is solely responsible for any fees associated with returns, reships and/or disposal fees which are related to their specific project.