Most of our products are personalized. Naturally, we cannot accept returns on monogrammed or personalized products, unless there is a manufacturing error, or product defect. However, we accept returns for exchange or refund of any non-monogrammed or non-personalized product within 10 days of receipt. The product must be returned to us in new condition and in its original packaging for a prompt exchange for the same item, or immediate full refund. All purchases are subject to our Terms and Conditions.
VERY IMPORTANT: We know typing mistakes can happen to the best of us. To best avoid mistakes, please review your entire personalization(s) before submitting your order. Check spelling, capitalization, dates and names carefully. You might want to review it again again, just to be 100% certain, once you receive your emailed order confirmation.
You are always welcome to chat with us, email us at firstname.lastname@example.org, or call us toll free at 1-800-818-8138, if you have questions about any personalization, before placing your order. We are happy to help any way we can!
During the busy holiday season we try our best to guarantee your order will arrive on time, but due to extremely high order volume and unexpected circumstances beyond our control, there might be a slight delay in delivery of your order. If we miss our delivery guarantee we will refund your shipping & handling fees after we confirm that your package has not arrived on time. Understandably, no refunds can be issued for orders delayed due to adverse weather conditions or any unforeseen circumstance that may affect etchedwine.com or any of our shipping carriers.
MOST IMPORTANTLY: we want you to be thrilled with your order! We love what we do, we work very hard at it for you, and we take great pride in the quality of our workmanship. So, please proof read your order carefully! :)